It is not surprising that most memories about healthcare will involve a key person or people. After all, our encounters—the ones that really make an impression—are based on interactions with other individuals. It's not the hospital, the clinic, or the laboratory that we recall. It is the people we interacted with who made a difference. We received responses from almost 2,000 healthcare consumers on a web-based survey. The respondents were asked to describe three "happy times in healthcare" that they had experienced. Most stories did have a focus on the individual and values of compassion, caring, making the system easier, and willingness of healthcare providers to spend time with their patients. Perhaps reading positive experiences of others will help you to better visualize your own positive experiences in healthcare.
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From KW in Colorado Springs
I had surgery in December and ended up with a spinal headache due to the spinal block. The anesthesiologist was so worried about me, he called me at home every day for the next week to check on me, because the blood patch had not worked to fix it. The nurse during my hospital stay was also wonderful and called me at home to check on me.
From KM in Lewisburg
My child was in the hospital for dehydration when the lab tech came in to draw blood and my 4 year old was terrified. The lab tech tried to reassure her by offering her stickers etc. My child would not be moved. The lab tech promised her something very special and she finally relented. Later that evening the lab tech returned with a doll for my child. I was very impressed.
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